Estimated Duration of Delivery
The delivery period is displayed on the product page. When the package will be delivered can be viewed on the "My Basket" page, i.e. after entering your delivery address and desired delivery company.
In the event that the ordered items cannot be delivered by the manufacturer, due to the manufacturer not being able to fulfil their contractual obligations, we have the right to withdraw from the order. The customer will be informed immediately.
Please note that our packages are dispatched from our warehouse in Austria, thus our Customer Support Team is not available on Austrian public holidays, nor are order processed or packages dispatched on these days.
Delivery of Bulky Items
Large or bulky items are generally delivered via a freight forwarder. Typically, orders are delivered to the curb of the delivery address. The forwarding company will contact you over the phone to schedule the delivery. Deliveries can only be made by appointment.
We care about the environment, and so should you!
The filling material used is 100% biodegradable - and suitable for composting. Glass containers are wrapped in bubble wrap for extra protection against breakage.
Our boxes are made from pure carton and can be disposed of in waste paper refuse.
Austrian Postal Service
In Austria your order will be delivered by Austrian Post. If you order by Friday 12:30 o'clock and the ordered products are in stock, your order will be processed the same day. Delivery takes place on the same business day after dispatch.
Immediately after the successful entry of the order, you will receive a confirmation via mail. On the evening of the day of dispatch, you will then receive the dispatch confirmation with your personal tracking number. This allows you to track your parcel accordingly.
Depending on the shipping option you have chosen, the parcel tracking data may not yet reflect the latest status at the time you receive this email and the update may take up to 48 hours.
The estimated delivery date of your order will be displayed next to each product and also in the shopping cart.
You can find more information about the services for receiving packets here.
Of course, our delivery services always try to deliver the consignment as quickly as possible. Nevertheless, please understand that there may be delays in delivery from time to time, mostly due to weather or traffic conditions.
Same Day Delivery, Next Day Delivery
Delivery Via Bicycle Courier or E-Car
We offer customers in downtown Graz and downtown Vienna a special service: Receive your parcel in a flash via your local bicycle courier or electric car! Enjoy quick, CO₂ neutral delivery.
What are the prerequisites for selecting this type of delivery?
- Select "Same Day Delivery" as your shipping option in the check-out process.
- Your order must be placed by 12:00 p.m. in Vienna, or by 13:30 in Graz.
- The products in your order must be in stock and the order must be paid for immediately.
- The products you order must weigh 31.5 kg or less.
Deliveries take place Monday to Friday after 5 p.m. You'll receive a confirmation message by email immediately after your order is placed.
- If our delivery team does not reach you during their first delivery attempt, they'll call you to organise a new delivery time.
What happens if you order after the deadline?
- Your purchase will be delivered using Next Day Delivery on the next available business day.
- We need your phone number so that we can contact you during your delivery.
- Furthermore, you must use an immediate form of payment. Bank transfers are the only type of payment that cannot be used.
Same Day Delivery is available for the following postcodes:
Vienna: 1010, 1020, 1030, 1040, 1050, 1060, 1070, 1080, 1090, 1100, 1110, 1120, 1130, 1140, 1150, 1160, 1170, 1180, 1190, 1200, 1210, 1220, 1230
Graz: 8010, 8020, 8036, 8041, 8042, 8043, 8047, 8053, 8055
Our goods are dispatched from Austria which is part of the European Union. For orders placed within the European Union, VAT is included in the total purchasing price. Thus the movement of goods is exempt from any additional customs and tax duties within the European Union.
⭐️ Delivery Before Christmas Deadlines ⭐️
Christmas is just around the corner. To ensure that your purchases arrive on time, it is imperative to follow our deadline guidelines. These dates are valid for in-stock products* only!
|Standard delivery||Express delivery*|
|Austria||Tuesday, 19 December||Wednesday, 20 December|
|Belgium||Thursday, 14 December||Sunday, 17 December|
|Bulgaria||Tuesday, 12 December||Monday, 18 December|
|Switzerland||Sunday, 17 December|
|Czech Republic||Sunday, 17 December||Monday, 18 December|
|Germany||Sunday, 17 December||Tuesday, 19 December|
|Denmark||Tuesday, 12 December||Thursday, 14 December|
|Spain||Thursday, 14 December||Monday, 18 December|
|Finland||Wednesday, 13 December||Sunday, 17 December|
|France||Sunday, 17 December||Tuesday, 19 December|
|United Kingdom||Tuesday, 12 December|
|Croatia||Sunday, 17 December||Monday, 18 December|
|Hungary||Monday, 18 December||Tuesday, 19 December|
|Ireland||Tuesday, 12 December||Sunday, 17 December|
|Italy||Sunday, 17 December||Wednesday, 20 December|
|Liechtenstein||Sunday, 17 December|
|Luxembourg||Thursday, 14 December||Sunday, 17 December|
|Netherlands||Thursday, 14 December||Sunday, 17 December|
|Poland||Sunday, 17 December||Monday, 18 December|
|Portugal||Wednesday, 13 December||Monday, 18 December|
|Sweden||Thursday, 14 December||Sunday, 17 December|
|Slovenia||Monday, 18 December||Tuesday, 19 December|
|Slovakia||Thursday, 14 December||Monday, 18 December|
We strive to ensure that the packages are dispatched on a timely basis. However, we have no influence on the operating capacities of the delivery companies. Regretfully, we are unable to make any guarantees, BUT - the afore-mentioned deadlines provide a good lead time.
*If you would like to place an order after the suggested deadlines, we recommend that you order using Express Mail (DHL Express or UPS Express). Please note that Express Mail costs extra and also comes with a recommended "order by" date. Express Mail is not overnight mail, it is simply faster than regular mail. The estimated dates of delivery are simply estimations and cannot be guaranteed.
The stipulated dates only apply to orders that contain in-stock products. Please note that the specified times do not guarantee that orders placed on or before these dates will be delivered on time. The times and duration of delivery are dependent on the selected delivery companies.
Happy Holidays and Merry Christmas!